Sunderland Empire

High Street West
Sunderland SR1 3EX

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Accessibility

The venue is accessible to disabled patrons. There is a lift to the dress circle and access to the stalls can be gained at street level. Please note that there are 70 stairs from the main entrance to the upper circle and a total of 105 to the gallery. Therefore these levels are not recommended for patrons with mobility problems or those who have a fear of heights. For patrons that need wheelchair space, a carer or those wishing to book for access performances (BSL, Audio Described, text) To better accommodate your needs, Sunderland Empire has requested that all Accessible Ticketing requests be solicited only through their representatives. Please contact a Sunderland Empire representative for further help with your ticket purchase. Advance ticket purchase may be required. Customers can call the Access Line on 0333 009 5399 or visit https://www.atgtickets.com/access/access-scheme/ (copy to browser)

Age policy

No child under 5 admitted to venue except where stated at time of booking All under 16s must be accompanied by an adult and supervised at all time Children under 18 months shall be admitted free of charge and will only be admitted to shows they may attend (children's shows and pantomime only). Children (18 months to 15 years incl.) require full ticket price if no child concessions available at time of booking

Parking

Bridges car park (signposted from the city centre and two minutes' walk from the venue). Open until 23:30. Cost £1.50 per hour up to 18:00. From 18:00 onwards it's 50p/hour.

Box office

Opening hours: Box office open from 90 minutes prior to any performance, and closes on the show commences. Box office is closed on non-performance day Phone: Box Office: 0844 871 7615 Calls will cost 7 ppm plus your network access charge. Payment: Amex, Mastercard, Visa (credit and debit), Switch/Maestro, cash, cheques (with guarantee card) Ticket collection: Collect from the venue on the day of the show during box office opening hours. Take the credit card used to make the booking and Ticketmaster reference number with you. The cardholder will be required to sign for the tickets.

Venue rules

No cameras, video cameras or audio recording devices No mobile phones No food or bottles No smoking